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Dispatch emergencies fast. Estimate the rest.
CallCaptain triages urgency, gathers the essentials, checks service-area, and gets trucks moving.
The pain we solve
- Missing emergency calls to competitors
- Techs interrupted for quote calls
- Out-of-area bookings wasting truck time
- After-hours callers going to voicemail
How CallCaptain handles it
- Triages emergency vs. estimate vs. service
- Verifies ZIP code against your service area
- Books same-day slots for urgent work
- Captures symptoms for tech prep
- Hands off to on-call tech after hours
Decision tree template (you can edit it)
- 1Emergency → dispatch immediate → SMS tech
- 2Routine service → availability → book
- 3Quote → capture scope → schedule estimator
- 4Out-of-area → polite decline with nearest partner